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Terms & Policies: Fair Business Practices

BLUETRACK, Inc. is committed to fair business practices and the complete disclosure of all of its relevant policies. Please look over the terms and policies listed below and feel free to reach out to us if you have any questions or require clarification. All orders placed via online, phone, mail, email, chat or by other means are bound by these terms and policies.

Privacy Policy

BLUETRACK, Inc. is a strong proponent of consumer privacy. Therefore, we do not believe in, support or engage in the practice of selling customer information to any third party. When you engage in business with us your information is safe.

Information you submit when ordering (shipping/billing addresses, phone numbers, email addresses, contact information, artwork and other order details) is is stored securely for the sole purpose of fulfilling your order and allowing for convenient repeat orders by you. This data is only accessible by BLUETRACK staff, who are vetted extensively before joining our team and is securely stored in one of the safest server facilities in the world with 24 hour support, making sure everything is ironclad.

Certain information, such as your shipping address and artwork, is also shared with our shipping companies, UPS, FedEx, DHL, in order to deliver your packages only, and to contracted printing facilities when our normal print office is over-scheduled. Basic, limited information is only shared to fulfill your order as expected and no information is ever shared for any marketing purposes under any conditions.

When ordering from us we will add you to our monthly/seasonal marketing email with discounts and special offers. You can opt out at anytime from this list and will receive no future emails. At the time of this privacy policy the typical email blast has been less than once per quarter (less than 4 times per year) as we do not believe in bothering our customers but do want to keep you updated on rare specials we have ongoing.

Future updates to the privacy policy will be emailed to our customer list. If you have any questions or concerns about this policy or would like to make suggestions on improvements we kindly ask you to contact the office of the CEO at 201-210-8700. Privacy is important to you and it is important to us.

Prices / Sales / Quotes

Prices and sales published on our website can change at anytime. If you would like to hold a certain price while deciding on an order or preparing what you want imprinted please be sure to request a printed quote, which are generally good for 30 days or longer.  All prices on the website or on quotes and invoices are in U.S. dollars unless otherwise mentioned.

Payment Terms

We accept Visa, MasterCard, Discover, and American Express credit cards as well as Paypal, checks, and ACH/wire transfers. Payment or approved credit must be on file before an order can start.

Schools, governments, hospitals and companies with approved credit have the additional option of placing an order via purchase order and receiving Net 30 terms. To request a credit application please contact us by phone or email.

All invoices must be paid in full by the due date. Any balance not paid by the due date may, at our discretion, be charged to a credit card you have on file with us.

Calculating Delivery

An order is considered placed after both payment info and artwork is submitted. (Artwork is not needed for blank, non-printed orders). The full time from order until delivery is made up of the production time and the transit time.

Production time is the time it takes us to proof your artwork, prepare it for printing, print it and package it to ship. It is also sometimes called lead time or turnaround time. This production time will vary from product to product. We urge you to check each item for specific production times, including rush options.

Transit time is the time it takes the shipping company (UPS, FedEx, etc) to actually deliver your package to you after it leaves our facility. This will vary depending on the shipping method you choose and the distance you are from our shipping facility. Generally, we ship most orders by UPS Ground and it takes 1-5 business days to reach all parts of the continental U.S. However, there are faster shipping options available and all are listed on the checkout page of the website.

It can be extremely useful to use the delivery calculator tool on the specific product pages of our website to get exact delivery dates per product. You can also contact us at anytime if you need help calculating this information or have specific questions.

Imprinting / Colors

BLUETRACK, Inc. prides itself on its printing quality and provides proofs of all orders prior to printing. We list common available imprint colors on our website with their approximate Pantone color equivalent for those accustomed to this coloring system. However, if there is a print color that you would like that is not listed please feel free to ask as we usually can print any color, including Pantone matches, on most of our products.  Please note that some colors may not appear well on certain backgrounds and wherever possible we will advise of this to avoid issues but the customer takes ultimate responsibility when selecting unique color combinations that we do not recommend.

Sales Tax Info

BLUETRACK, Inc. is legally obligated to collect 7% sales tax in the state of New Jersey only. All shipments to states other than New Jersey are not required to pay sales tax. Organizations inside of New Jersey that are sales tax exempt should fax us a copy of their tax exempt certificate to 201-604-2688 or email it to sales@bluetrack.com to be exempted from sales tax on their order.

Approval Process

BLUETRACK, Inc. wants to ensure your full satisfaction and, therefore, provides free proofs for every order prior to printing. After submitting artwork to us we prepare it and mock it up on a digital proof that we send to you. You then have the opportunity to review and approve it or make changes, if necessary. After it is approved it goes to print and prepares to ship. Changes after the approval stage are usually not possible so we ask that you use care to approve artwork only when you are happy with it.

Best Price Guarantee

We strive hard to offer the lowest prices while providing the best quality on all of our products. If you do find a competitor offering the same or similar product we have for less contact us. We will beat their overall price. Offering is limited to competitors located in the United States. We reserve the right to purchase competitor's offering and all requests for price matches must occur before order production is started.

On Time Guarantee

We take timely delivery of all orders seriously and guarantee to have your order delivered on the date listed on your proof or order. If it does not arrive by the stated date you can return it and pay nothing.

We recommend adding buffer time to all orders, if possible, as delays caused by weather related incidents, the government, the shipping company, natural disasters or terrorist acts are not covered by this guarantee. In addition, delays caused by the customer, such as payment or artwork delays, cannot be covered.

Satisfaction Guarantee

We guarantee you will receive superb products from us and will provide you with a detailed digital proof to approve prior to printing. All orders will reasonably match the proof or we will reprint or issue a return on the job. Please note that returns cannot be accepted on customized items where the art matches the proof as each order is custom made for every individual customer. Non-customized (blank, non-specially manufactured) items can be returned within 45 days of receiving your order and are subject to a 25% restocking fee.

Please note that stress balls are made in batches and will vary in durameter, the measure of softness or hardness, from item to item.  Because of the manufacturing process we cannot guarantee a particular level of durameter for your order.  The color of a particular product may also vary from batch to batch as is common with manufacturing processes and with changes that we make to optimize our selection.  We strive to keep consistent as much as possible but are limited by physical and manufacturing capabilities.

Cancellations

Orders can be cancelled at anytime up until proof approval without penalty. Because every product is custom made for customers orders cannot be cancelled at anytime after proof approval.  Custom shaped stress ball orders cannot be cancelled anytime after clay model approval.

Returns & Claims

Any returns or claims that fall under our On Time or Satisfaction Guarantees must be brought to our attention within 45 days of the date of delivery. Claims brought up after that time window may not be able to be resolved.  In order for a claim to be processed all orders or accounts of the customer that are past due must be brought to good standing first.

We guarantee the ink will not rub off on your products with regular use as we thoroughly test it beforehand to ensure your complete satisfaction.  However, irregular abuse or certain hand moisturizers or anti-aging creams contain chemicals that are known to remove paint and ink from common products such as keyboards, pens, glasses, stress balls, etc. and we advise customers to wash their hands prior to handling items that are printed.

International Shipping

Please note: This does NOT pertain to U.S. customers. Certain countries, including Canada, will charge customs and duties on their shipments when we send them from the United States. These charges vary from country to country and we cannot predict them before time. They are the sole responsibility of the customer. Shipments that are rejected for not paying these customs and duties must still be paid and cannot be canceled. If you have questions or need general approximations of customs or duties charges please contact us as we may be able to provide advice from past orders for guidance purposes.

Custom Shaped Stress Balls

The process for custom shaped stress balls is very thorough to assure your satisfaction with the end product.  The first stage is a digital proof stage which previews the finished item's design, colors & graphics.  After this stage is approved by the customer we proceed to make clay models of the final product.  This will preview the exact 3D shape of the item.  After this is approved we proceed to make the molds necessary to finish the order.  After this stage is approved no changes to the shape or cancellations are permitted because of the cost and investment that has incurred so far.  A final preview picture will be emailed for your satisfaction before the full order is shipped.  At this stage any corrections can be made but changes resulting from non-corrections are not permitted without additional cost being incurred and BLUETRACK's authorization.  Because of limitations with production schedules should customer not reply to courtesy preview pictures within a reasonable time frame of 7 business days BLUETRACK will proceed to ship the order based on all other approvals.

Custom shaped stress balls are specifically manufactured for each customer individually. They are intended to be used for purposes of tension relief and cannot be warranted for any other purpose by BLUETRACK, Inc.  Shapes with particularly extended appendages may tear if yanked, pulled or otherwise mishandled and we advise to only use stress balls in a normal squeezing manner.

Product Safety

BLUETRACK, Inc's stress balls are not for use by children under the age of 5 or pets as they may pose a choking hazard. As with any product careful precautions must be used to avoid injury.

California Proposition 65

If you are located in or take possession of any of our goods within the state of California, you may see a Proposition 65 label on the product. This mainly affects products in our Top 100 promotional products line and Top 100 promotional pens line, generally not our stress balls. This label does not indicate that the products will cause harm but is included in compliance with California Safe Drinking Water and Toxic Enforcement Act of 1986.

Packaging

BLUETRACK, Inc. makes careful consideration in packaging all of the orders to best ensure protection during shipping. Specifications vary from product to product depending on their individual needs. (Mugs and stress balls, for example, may require different packaging solutions.)

If you encounter any problems with a shipment please notify us promptly so that we may help you resolve the issue in a timely manner.

The use of polybags as a packaging option is greatly discouraged for most of our products as it adds to the litter found at events and impacts the environment. It is no longer standard for many of our items as is the case for a great part of the industry. However, if you do require polybagging for your order please contact us to see if it is available for the product you are ordering.

Trademark / Copyright

BLUETRACK, Inc. respects the rights of trademark and copyright holders. By placing an order with us you acknowledge that you have the full legal right to use the artwork provided and waive BLUETRACK, Inc. and its employees of all claims and liability for damages arising from improper trademark or copyright use.

Limitation of Liability

Customer agrees to limit liability of BLUETRACK, Inc. and its employees to the total cost of an order and further that BLUETRACK, Inc. and its employees will not be responsible for damages caused the customer for missed opportunity, missed business or additional costs caused the customer as a result of failure on the part of BLUETRACK, Inc. or any of its employees. Customer agrees to waive BLUETRACK, Inc. and its employees of any liability caused by its products for unintended uses.

Endorsement

Use of images, brands or artwork does not constitute endorsement by BLUETRACK, Inc. of those images, brands, artwork or companies and use does not constitute endorsement of those brands, companies or entities of BLUETRACK, Inc.. All image examples are shown for demonstration purposes.

Alteration of Terms

These terms and policies override any and all purchase order terms of the customer. They cannot be changed except with the written approval of an officer of BLUETRACK, Inc. Any changes to or removal of part of these terms and policies does not void any remaining part of the terms and policies. Orders that are governed by a mutually signed contract by both BLUETRACK, Inc. and the customer will first be governed by the terms of said contract and then by the terms listed here when said contract does not cover a specific area.

Contact Information

You may contact BLUETRACK, Inc. by calling us at 1-800-790-6090, mailing us at 855 Bloomfield Ave, Clifton, NJ 07012 or by emailing us at sales@bluetrack.com.

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BLUETRACK is America's source for stress balls with an ever expanding line of over 1200 in-stock stress shapes and the ability to manufacture just about any custom shaped stress ball you can think of. With a focus on delivering high value to our customers, that which we define as top quality for a reasonable price, and a commitment to excellent customer service there is no wonder why we have grown to become an industry leader in the field. Whether you need your stress balls delivered in two weeks or two days we are your source with our standard 5-7 business day and available next business day rush production options. Delight in our larger imprint sizes and in our commitment to quality through our three guarantees of timeliness, price and satisfaction. So whether you are just browsing or know that you are ready to place an order, feel free to contact us today and we would be more than happy to assist you

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